Ensuring our concerts are accessible to those whose mobility is limited is of great importance to us. For Kew the Music we offer the following:

  • One personal assistant of a paying disabled guest comes free.
  • Wheelchairs are available on a first come, first serve basis.
  • Please note there are no mobility scooters available at the concert. Customers can bring their own.
  • There is a dedicated wheelchair user platform at the concert. Please note that space within this area is limited to one disabled guest and one personal assistant. Once the wheelchair user platform capacity has sold out, disabled access tickets will still be available for all concerts, however these tickets will not permit access to the wheelchair platform.
  • Chairs will be provided for personal assistants on the wheelchair platform.
  • Accessible toilets are positioned at the rear of the wheelchair user platform and at various other locations around the site.
  • We recommend that customers with limited mobility enter through Elizabeth Gate.

Customers wanting to purchase either a disabled access ticket or a wheelchair platform ticket will need to contact the promoter directly on customerservices@kilimanjarolive.co.uk. Evidence of DLA, PIP or Blue Badge status will be required to qualify for the free personal assistant when purchasing a disabled access or wheelchair platform ticket.

The walk from either entrance gate to the arena is approximately 500 metres.

Is the venue accessible?
The Kew the Music site is a green field site. There is flat access throughout the concert site; however it should still be noted that some areas of the grounds at the event site are uneven and special care should be taken whilst moving around the site. There is also a short distance from the entrance to the concert site.

What are the facilities for disabled customers?
There is a designated wheelchair viewing platform available at the Kew the Music concerts for wheelchair users. Spaces on the platform are limited – if you require a space on the platform you will need to contact the promoter by emailing customerservices@kilimanjarolive.co.uk to apply for a ticket. The wheelchair platform is located in the General Admission area only. One personal assistant will be permitted to sit on the platform with each wheelchair user. Chairs will be provided.

Accessible toilets are positioned at the rear of the wheelchair user platform and at various other locations around the site.

For customers not using the wheelchair platform, we would recommend arriving early at the event to find a spot suitable for your needs. The back and sides of the arena are traditionally quieter. Where possible, disabled access and wheelchair platform ticket holders will be permitted entry ahead of other ticket holders to allow extra time to travel to the arena. If you would like to do this please ask stewards at the gate where you should wait.

Are guide dogs allowed?
Guide dogs or registered disability assistance dogs are allowed within the Gardens. Other animals are not allowed.

Can I bring my car into the gardens?
No, private cars may not drive into the Gardens.

Why isn’t disabled parking offered at Kew the Music?
Kew Road (A307) is a public highway, with parking permitted on the west side (Kew Gardens side) of the road after 10:00am on single yellow lines. As the land is not owned by the Gardens we are unable to provide disabled parking spaces upon it.

There are three access parking spaces for Blue Badge holders on Kew Green, which is a short distance from the nearest concert entrance at Elizabeth Gate (TW9 3AB). These are public spaces on the public highway, and are available on a first come, first served basis.

To see the local authority’s information on Blue Badge parking, please click here.

Kew is unable to reserve specific spaces so we advise leaving in plenty of time to secure a parking space closest to your chosen entry gate. As an alternative, during the concert week Kew will operate a designated pick-up/drop-off area at Elizabeth Gate.

Any customers wishing to purchase either a disabled access or wheelchair platform ticket for Kew the Music 2017, please contact customerservices@kilimanjarolive.co.uk.

If you have any queries regarding accessibility at Kew the Music, please get in touch via our Contact Us tab – here.