Ensuring our concerts are accessible to those whose mobility is limited is of great importance to us.

For Kew the Music we offer the following:

  • One personal assistant of a paying disabled guest comes free.
    • There is a dedicated wheelchair user platform at the concert. Please note that space within this area is limited to one disabled guest and one personal assistant. Once the wheelchair user platform capacity has sold out, disabled access tickets will still be available for all concerts, however these tickets will not permit access to the wheelchair platform.
    • Chairs will be provided for personal assistants on the wheelchair platform.
    • Accessible toilets are positioned at the rear of the wheelchair user platform and at various other locations around the site.
    • We recommend that customers with limited mobility enter through Elizabeth Gate. The walk from either entrance gate to the arena is approximately 500 metres.
    • A small number of wheelchairs will be available at each gate to transfer customers from the gates to the concert arena. Please note that these are on a first come, first serve basis.
    • Please note there are no mobility scooters available at the concert. Customers can bring their own.

Is the venue accessible?
The Kew the Music site is a green field site. There is flat access throughout the concert site; however it should still be noted that some areas of the grounds at the event site are uneven and special care should be taken whilst moving around the site. There is also a short distance from the entrance to the concert site.

What are the facilities for disabled customers?
There is a designated wheelchair viewing platform available at the Kew the Music concerts for wheelchair users. Spaces on the platform are limited. The wheelchair platform is located in the General Admission area only. One personal assistant will be permitted to sit on the platform with each wheelchair user. Chairs will be provided.

Accessible toilets are positioned at the rear of the wheelchair user platform and at various other locations around the site.

For customers not using the wheelchair platform, we would recommend arriving early at the event to find a spot suitable for your needs. The back and sides of the arena are traditionally quieter. Where possible, disabled access and wheelchair platform ticket holders will be permitted entry ahead of other ticket holders to allow extra time to travel to the arena. If you would like to do this please ask stewards at the gate where you should wait.

Are guide dogs allowed?
Guide dogs or registered disability assistance dogs are allowed within the Gardens. Other animals are not allowed.

Can I bring my car into the gardens?
No, private cars may not drive into the Gardens.

Why isn’t disabled parking offered at Kew the Music?
Please note there is no parking available at Kew the Music.

To see the local authority’s information on Blue Badge parking, please click here.

Kew is unable to reserve specific spaces so we advise leaving in plenty of time to secure a parking space closest to your chosen entry gate. As an alternative, during the concert week Kew will operate a designated pick-up/drop-off area at Elizabeth Gate.

If you have any queries regarding accessibility at Kew the Music, please get in touch via our Contact Us tab here.

How to purchase accessible tickets

Disabled access and wheelchair platform tickets for Kew the Music 2023 are sold by The Ticket Factory, in partnership with Nimbus Disability.

Nimbus Disability is a social enterprise and an organisation run by and for disabled people and is recognised as a lead authority on accessible ticketing in the UK.

When you register, Nimbus Disability will handle all your information securely and safely without us ever having cause to see the detail behind why you need accessible seating options.

Once you’ve registered, Nimbus will then provide you with a unique registration number which you can then use to link your access needs into the Ticket Factory system.

If you are not able to use online forms and would be unable, because of the nature of your impairment, to access online sales you do still need to register. Nimbus will be able to assist with telephone registration on 0330 808 5108

How do I purchase disabled access and wheelchair platform tickets?

  1. Login to your Ticket Factory account. If you don’t have a Ticket Factory account, please create one here: https://www.theticketfactory.com/tickets/register/
  2. Click on “My Account”, then on “Accessibility” (bottom left corner).
  3. Verify your Nimbus Card by entering the unique registration number. If you don’t have a Nimbus Card, you will be able to register for free by following the link on this page.
  4. Log in to your Ticket Factory account and then purchase your disabled access or wheelchair platform tickets for Kew the Music events here or call 0800 640 5001

Please find more information here: https://www2.theticketfactory.com/default/online/tickets/access-registration/