The concerts will finish no later than 10.30pm.

Casual wear – bring warm clothes for the evening. Please note the grass may be damp or muddy if there has been a large amount of rain; waterproof shoes may be a good idea.

Yes, you may bring your own picnic into the concert arena. Please do not bring tables but, as this is a picnic concert, it is fine to bring blankets and folding chairs. Please do not bring kitchen and/or bread knives in your picnic.

You are allowed to bring your own alcohol into Kew the Music. You are allowed to bring glass bottles onto site. Please recycle the bottles when finished. Drinking glasses are not permitted on site. Please use plastic, shatterproof drinking cups. This is to protect the wildlife and other concert goers.

Kew the Music cares deeply about reducing waste and in particular avoiding landfill usage. There will be numerous bins around site and these will be labelled as to what should be placed in them in order to maximise the recycling opportunities. It would help us enormously if you could minimise the packaging you bring onto site, and take some of your rubbish home with you to dispose of there.

There will be a collection point within the concert site, please see the site map here.

Out of consideration for other concert goers, gazebos and tents are not allowed.

Yes, good quality hot food is available and there will be a fully stocked bar, please see our Show Information page for further details. (coming soon)

For your own safety and to preserve the plants and trees in the Gardens any naked flames such as lantern lights, barbecues, and barbecue candles are not permitted.

You can bring any camera to the Kew the Music summer concerts for your personal use, except those with a detachable lens (such as SLR or DSLR cameras).

Baby changing facilities are located at Victoria Gate.

BBQ ticket holders should enter via the lane at Elizabeth Gate.

General Admission and Reserved Enclosure ticket holders can enter via either Victoria Gate or Elizabeth Gate.

Your concert ticket for Kew the Music does not include entry to Kew Gardens outside of the concert area and timings. If you wish to visit Kew Gardens, you will need to purchase a separate Kew Gardens entry ticket from the Gardens directly. You can do so via their website here.

If you wish to visit the Gardens on the day of the concert, you will still be required to exit the Gardens and re-enter for the concert.

Please get in touch via our ‘Contact’ tab – click here.

There will be a customer information point in the concert arena where staff will be available to answer any questions/queries.

The performers are on a covered stage and the concert will go ahead. Only in extreme conditions, and where a question of health and safety is involved, would the concert be cancelled. Please ensure you bring adequate clothing for the weather conditions.

It is common for tickets to arrive up to and within two weeks of an event taking place. If you do not receive your ticket within five days of the event, please contact your ticket agent directly.

The ticket agent you used should be stated on your confirmation e-mail, or as the company on the transaction on your bank or card statement.

There are many fraudulent ticketing sites. Please ensure that you buy tickets from one of our official partners. If you have any questions over the validity of a ticket seller, please contact us via the contact page before making your purchase.

The official ticket sellers for Kew the Music are: Gigantic, See Tickets, Ticketmaster, AXS, Ticketek.

We are working with Tixel who provide a safe and easy place for you to sell your ticket to another fan.

To sell your ticket please go to tixel.com/sell and follow the prompts. (please note: our ticketing partner is Gigantic)

Children are very welcome at Kew the Music, although they must be accompanied by an adult aged 18 or over who holds their own valid ticket. Children aged 1 to 15 years old (inclusive) need to have a child priced ticket. Children aged 16 will be required to purchase a full price ticket. Children under 12 months do not require a ticket. Please keep your children close and be aware that amplified noise presents a danger to vulnerable hearing, so we would strongly recommend that you bring hearing protection for your children.

Tickets can be purchased online until 9pm on the day of the show (subject to availability).

Email: customerservices@kilimanjarolive.co.uk

No seating, tables, rugs or reserved space are provided in this area. It is a first come, first served space basis. Patrons can purchase food at the event, pre-order a hamper for collection on the evening or bring their own picnics.

The Reserved Enclosure is at the front of the arena, off to the side of the stage. The stage and the screens showing the concert will be within direct viewing distance. The dance area at the front of the stage can also be directly accessed.

Children are very welcome at Kew the Music, although they must be accompanied by an adult aged 18 or over who holds their own valid ticket. Children aged 1 to 15 years old (inclusive) need to have a child priced ticket. Children aged 16 will be required to purchase a full price ticket. Children under 12 months do not require a ticket. Please keep your children close and be aware that amplified noise presents a danger to vulnerable hearing, so we would strongly recommend that you bring hearing protection for your children.

A “challenge 25” policy will be operated at all the bars, shops and structures where alcohol can be obtained, so if you are lucky enough to look under 25 you will be asked to present your acceptable form of ID at the bar.

Acceptable forms of ID are Passports, Driving licence or the government’s proof of age scheme card – www.pass-scheme.org.uk. If you do not have ID when challenged, you will not be served alcohol.

We have to test that the equipment is properly set up so that a balance can be achieved between the different sounds of the performers – for example vocals, drums etc. Part of the reason a sound check is so necessary is that this “balancing out” ensures the actual sound at the concert does not get too high or loud.

We try to keep them to an absolute minimum.

Sound checks will run during the afternoons of concert week from approximately 2pm to 6pm – but will not be continuous during this time.

Please see ‘Why do you have to make a noise before the concert starts?’ above. During the allocated sound check times the noise will not be continuous, to allow for changeovers between the bands and time for setting up.

The sound checks are in two parts – the first, known as a “line check” checks the individual components of the system. The sound check itself is when the band’s combined sound is checked.

The local authority Environmental Health Officer is informed of the sound checks and sound management plan and is in direct contact with the independent sound monitoring company who we employ to ensure guidelines and limits are adhered to.

The sound levels need to be of a certain volume to ensure that everyone at the concert can enjoy the music, however we employ an independent sound monitoring company who work onsite and work closely with the Local Authority to ensure we are compliant with the regulations and adjust the sound accordingly where required.

We have people working at the concert who are monitoring noise levels and will respond to complaints. If the noise levels get too high we will turn them down;

We have arranged the concert site so that the stage is pointing south-west, into the Gardens and away from the nearest residents.

We are using the latest state-of-the-art sound system, which has been proven on other London sites to reduce noise overspill.